Telegram from $95 per month, Start plan
$26/h extra work during business hours
within 1 h incident response, Store plan
50% of unused hours roll over to next month
Support plans
Pick a plan by the type of your website. The monthly price is fixed; extra work is $26 per hour during business hours.
What kind of website do you have?
Start
Landing page, business card site
$95 / month
- Hours for your tasksup to 1 h
- Website checksmonthly
- Incident responsenext business day
- Regular taskwithin 2 business days
- Beyond the plan$26/h
Business
Corporate website, catalogue
$240 / month
- Hours for your tasksup to 4 h
- Website checkstwice a month
- Incident responsewithin 2 h during business hours
- Regular taskwithin 1 business day
- Beyond the plan$26/h
Store
Online store
$600 / month
- Hours for your tasksup to 12 h
- Website checksweekly
- Incident responsewithin 1 h during business hours, within 3 h in the evening and at weekends
- Regular taskwithin 4 business hours
- Beyond the plan$26/h
What maintenance includes
We do this work on our own, without a request from you. It does not use your plan hours.
| What we do | Start | Business | Store |
|---|---|---|---|
| Uptime monitoring, 24/7 | |||
| Error logs of the website and connected APIs | monthly | twice a month | weekly |
| Key flows: forms, cart, checkout, notifications | monthly | monthly | twice a month |
| Security check | quarterly | monthly | monthly |
| Slow database query monitoring | quarterly | monthly | twice a month |
| Backups: restore test | quarterly | quarterly | monthly |
| Report on completed work | monthly | monthly | monthly |
What counts against plan hours
The plan is hours for your tasks. Routine care of the website is not part of them.
Counts against the plan
- Your tasks: edits, improvements, new sections
- Diagnosing and fixing incidents
- Dealing with your hosting, registrar, payment and email providers, and filing requests with them
Does not count
- Monitoring, checks, logs and backups from the table above
- The monthly report on completed work
- Fixing a failure caused by our own changes
Half of unused hours roll over to next month
Rolled-over hours are valid for the next calendar month only and do not accumulate further. Current month hours are used first, then the rolled-over ones.
Example for the Business plan. If the rolled-over hour is not used by the end of November, it expires.
Working hours and rates
When the work is done determines the rate and how many plan hours it uses.
Business hours
Mon–Fri, 10:00–18:00, except public holidays
×1 · $26/h1 plan hour is used.
Outside business hours
Mon–Fri 18:00–22:00, weekends and holidays 10:00–22:00
×2 · $52/h2 plan hours are used.
Night time
daily 22:00–10:00
We do not workOur team needs rest too.
If the plan hours run out, extra work is invoiced separately: $26/h during business hours and $52/h outside them.
What we treat as an incident
Incidents come first, with a guaranteed response time. Response means we have acknowledged the request and started diagnostics.
Start next business day
Business within 2 h during business hours
Store within 1 h during business hours, within 3 h in the evening and at weekends
Incident
- The website is completely down: 5xx errors, no database connection
- Checkout or payment is not working
- Hacking, malicious code
Regular task
- Layout and copy
- New features
- Minor display bugs
Done during business hours, within your plan’s response time.
Incident time is taken from the plan, doubled outside business hours. If the failure was caused by our changes, we fix it for free.
How we take a website on
We also support websites built by others. The handover always starts with a technical audit.
- 01
Request and access
We discuss the website and tasks and get access to hosting, the domain and the admin panel. - 02
Technical audit
We check the code, updates, security and backups, then tell you what we found and what needs fixing. - 03
Contract and plan
We match the plan to your type of website. The minimum contract term is 3 months. - 04
Care and reports
We turn on monitoring, test a restore from backup and send you a report every month.
We work with
- WordPress
- OpenCart
- Joomla
- Drupal
- Laravel
- CodeIgniter
- Symfony
- Atom CMF
Terms
3 months
Minimum contract term.
> 8 h
A task over 8 hours is quoted separately and does not use plan hours.
3 months in a row
Using less than half of your hours? We will offer you a lower plan ourselves.
Websites we maintain
All projects →
What we find when we take a website on
Cases from our practice, without client names. Almost every website that comes to us for support has something from this list.
Error 500 caused by 200 GB of old photos
- Found
- After a product import the website started returning error 500. The cause: OpenCart does not delete old photos. Over 50,000 originals weighing more than 200 GB had piled up on the server, plus their resized copies, while the store had fewer than 500 active products.
- Done
- OpenCart’s built-in tools could not delete that volume, so we wrote our own script and removed photos that belonged to no product. The remaining ones were converted to WebP and made lighter with no visible loss of quality.
Form requests were not arriving
- Found
- Form emails landed in spam because the domain mail was not configured.
- Done
- We set up SPF and DKIM and added a copy of every request to Telegram.
Plugins had not been updated for years
- Found
- Outdated plugins with known vulnerabilities and an old PHP version.
- Done
- We updated everything on a copy of the website and replaced abandoned plugins.
Pages took several seconds to open
- Found
- Slow database queries without indexes on category pages.
- Done
- We added indexes and caching; slow queries are now part of the monthly check.
Who is responsible for your support
“I personally make sure we meet the response time of your plan. If something goes wrong, write to me directly, no managers in between.”
Anton Perepelitsa Head of Moveiton web studio Reviews
What clients say
FAQ
Didn’t find the answer? Write to us and we will reply during business hours.
From $95 per month for a landing page or business card site (Start), $240 for a corporate website or catalogue (Business) and $600 for an online store (Store). Work beyond the plan is $26 per hour during business hours and $52 outside them.
24/7 uptime monitoring, error log reviews, checks of forms, cart and checkout, security checks, slow database query control, backup restore tests and a monthly report. How often depends on the plan. This work does not use your plan hours.
On the Store plan, within 1 hour during business hours and within 3 hours in the evening and at weekends. On Business, within 2 hours during business hours; on Start, the next business day. Response means we have acknowledged the request and started diagnostics. We do not work from 22:00 to 10:00.
Half of the unused hours roll over to the next month and are valid only in that month. If you use less than half of your hours three months in a row, we will offer you a lower plan ourselves.
Extra work is invoiced separately: $26/h during business hours, $52/h outside them. A task over 8 hours is quoted separately before we start.
Yes. We support websites on WordPress, OpenCart, Joomla and Drupal, as well as custom projects on PHP frameworks. The handover starts with a technical audit, so we know the state of the website before we take responsibility for it.
Yes, we work officially under a contract as a registered sole proprietor (FOP). The minimum term is 3 months.
from $95/mo website support
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