The cost of website support is primarily affected by what is website developed on: it is one of the open-source CMS (WordPress, OpenCart, Joomla), or a self-written project.
The customer sends us a list of tasks for develop and we write the cost for each item. The cost and the list of tasks are fixed in an additional agreement to the site maintenance agreement.
For urgent tasks (several working days), we add 20% to the cost, since we have to attract more specialists, sometimes even during their non-working hours.
If the volume of tasks for the project is constant (weekly, monthly), the client will definitely receive an increasing discount, depending on the total cost of the work.
Thanks to our experience in the development of high-load projects, we have a large number of our own developments and technologies.
There are no hidden payments and interrupted terms, the price and terms are fixed in the contract with penalties in case of our violation.
We provide our services only officially. You can be sure that your project will be developed on time and with high quality.
We offer a wide range of services for business, from website development to project advertising and its further support.
We guarantee the quality of each service we provide under the contract. Errors that occurred through our fault - we eliminate even after the end of the official warranty.
We provide a manager who will be happy to advise you on any professional issue.
Frequently asked questions and answers
Support includes system updates, bug fixes, backups, improvements and monitoring of stable operation. In fact, website maintenance and support is a full range of work that allows the site to operate without failures.
Even after launch, the site requires regular attention: updates, protection, bug fixes. Maintenance of Internet sites helps to avoid failures, data loss and security problems.
The frequency of maintenance depends on how active your project is. A website is a living mechanism: if you don’t monitor it, it starts to slow down, generate errors, or become vulnerable to attacks. Here are three main approaches to maintenance:
- One-time tasks (as needed): Suitable if you need to update content, add a new button, or fix a sudden bug. You set a task - we estimate the time and carry it out.
- Regular technical maintenance: Once a month or quarter. This is a “technical inspection” of the system: updating the engine and plugins, checking security, creating backups and cleaning the database.
- Monthly maintenance (Subscription fee): The best option for portals and complex systems. We are constantly in touch, monitor availability 24/7, provide advice and promptly make changes. This is insurance against downtime and data loss.
Bottom line: If the site is just a business card, it’s enough to look at it once a month. If this is a working business tool (portal, store), support should be constant.
Of course! We often take on projects whose development was not started by us. It doesn’t matter to us who laid the first brick - it’s important to us that now your system works like a clock.
Here's what we work with:
- Popular CMS: Full support for sites on WordPress, Joomla, OpenCart and Drupal. We know their architecture, we know how to update engines, fix plugins and optimize speed.
- Custom websites (PHP): If your project is written from scratch in pure PHP or any modern framework (Laravel, CodeIgniter, Symfony, etc.), we are ready to take on it.
- Individual approach: For non-standard solutions, we will require a preliminary review of the code. We will conduct an audit, study the logic and propose a support plan.
Important: The transition to support with us begins with a technical audit. This allows us to understand the state of the site and guarantee stable operation in the future.
In this case, it is important to identify the cause as quickly as possible and restore operation. We quickly connect and fix the problem as part of website maintenance and support.
Support includes both technical work and improvements: updating content, adding new blocks or functionality.
We regularly update the system, monitor vulnerabilities and adjust protection. This is an important part of maintaining Internet sites, which helps prevent hacking.
The cost depends on the scope of tasks and the complexity of the project. We select the format of cooperation individually within the framework of website maintenance services.
We work officially and fix the terms of cooperation exclusively in the contract. This guarantees stability and transparency of website maintenance and support.
